Learn About Different Email Statuses of AfterShip Email
Plans: All plans Platforms: Shopify
AfterShip Email simplifies and enhances your email marketing efforts with professionally designed templates and an intuitive scheduling feature. It ensures full transparency by clearly indicating the status of every email you send. As you use the platform, you’ll come across six distinct email statuses, each reflecting a specific stage in the email delivery process—helping you track, manage, and troubleshoot your campaigns with confidence.
You can filter your email newsletter by email type and status to quickly tracking performance and progress of the sent campaigns and manage and troubleshoot issues related to rejected and suspended emails.
Go to Emails and SMS > Email newsletter in your AfterShip Email admin.
All your newsletters irrespective of the email type will be listed on the dashboard.
Click the Status filter and select the status to filter out emails based on it.
If you have any queries, feel free to connect with our support team for quick assistance or reach out to us at support+marketing@aftership.com.
Overview
AfterShip Email simplifies and enhances your email marketing efforts with professionally designed templates and an intuitive scheduling feature. It ensures full transparency by clearly indicating the status of every email you send. As you use the platform, you’ll come across six distinct email statuses, each reflecting a specific stage in the email delivery process—helping you track, manage, and troubleshoot your campaigns with confidence.
| Status | Description | Additional Notes |
|---|---|---|
| Draft | Your email is saved as a draft and needs to be sent or scheduled if it’s ready. | You can edit a draft email whenever you want. |
| Processing | This status shows up till the time we review your email content to ensure you are not using any objectionable language or violating our policies. Generally, it takes around 10 to 30 minutes. | If you’re sending emails to a myriad of customers, the processing time may increase in such a situation. |
| Scheduled | It signifies that your email has been approved and will be sent as per your scheduled time. | |
| Sent | It indicates that your emails have been sent successfully as per your settings. It can either be a scheduled email or an email sent immediately. | |
| Sending | When email newsletters are sent in batches, they are delivered to recipients one by one in the backend. During this process, the email status remains as Sending until all messages are sent. | |
| Rejected | You’ll see this status due to two reasons: | |
| i) When you have manually canceled your scheduled emails. | ||
| ii) When our algorithms identify any sort of suspicious email activity, they simply reject the emails to keep the spam rate down. In some cases, your account can be suspended owing to a violation of our policies. | Read also: Why am I not able to send emails from my AfterShip Email account? | |
| Suspended | This status appears when the email bounce rate is higher than 4% or the spam rate is higher than 1%. | Tips to avoid suspension: |
| 1. Clean your contact list regularly and do not use a purchased email list. | ||
| 2. If suspended, you can duplicate the email and try again. | ||
| 3. Use filters or segments to send emails to loyal customers separately. |
Filter email newsletter by email status
You can filter your email newsletter by email type and status to quickly tracking performance and progress of the sent campaigns and manage and troubleshoot issues related to rejected and suspended emails.
Go to Emails and SMS > Email newsletter in your AfterShip Email admin.
All your newsletters irrespective of the email type will be listed on the dashboard.
Click the Status filter and select the status to filter out emails based on it.
If you have any queries, feel free to connect with our support team for quick assistance or reach out to us at support+marketing@aftership.com.
Updated on: 22/04/2025
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